Customer Support Specialist (Arabic) | Remote

About the Role

We’re looking for a Remote Customer Support (Arabic) Specialist to provide fast, professional assistance to Arabic-speaking customers. You’ll respond across email, chat, and phone, resolve issues efficiently, and help ensure a consistently positive customer experience.

Responsibilities

• Answer customer questions in Arabic (and English when needed) via email, chat, or phone
• Share accurate information about products, services, and support processes
• Troubleshoot common problems and guide customers through solutions
• Escalate complex or sensitive cases to the appropriate internal teams
• Log and manage customer interactions in the CRM or support system
• Follow up on open cases to drive timely resolution
• Maintain high-quality, empathetic communication and support standards
• Collaborate with internal teams and participate in training sessions

Requirements

• Fluency in Arabic (written and spoken)
• Good English skills
• Strong communication, interpersonal, and customer-focused skills
• Empathy, patience, and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and comfort using digital tools
• Ability to work independently in a remote environment
• Previous customer support experience is a plus

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with an updated operating system
• Quiet, professional workspace
• Familiarity with email, chat platforms, and CRM systems (preferred)

Benefits

• Competitive compensation
• Flexible remote work schedule
• Training and onboarding support
• Career growth opportunities in customer support
• Performance-based incentives
• Supportive remote team environment