Skills
customer support
software troubleshooting
technical communication
About Procare
Procare Solutions has spent more than 30 years supporting early childhood educators with products and services that help them focus on the care, safety, and education of children. Our child care management solutions streamline key business processes, support safety and compliance, strengthen communication with families, and provide educational resources and training.
Join a team trusted by more than 40,000 customers nationwide.
About the Role
As a Customer Support Specialist, you’ll help end users resolve software questions by providing clear, step-by-step guidance. You’ll communicate solutions in a friendly, easy-to-understand way while ensuring every customer feels supported.
Responsibilities
- Provide support for customer software issues with step-by-step troubleshooting
- Communicate solutions clearly using user-friendly language
- Help customers navigate features and resolve problems efficiently
- Maintain accurate documentation of support interactions and outcomes
Requirements
- Strong customer service skills and a helpful, patient communication style
- Comfort learning software and explaining it to non-technical users
- Ability to follow processes and deliver consistent support
- Basic technical aptitude for investigating and resolving end-user issues
Benefits
- Opportunity to support a mission-driven education and child care technology company
- Work with a dedicated team focused on customer success
- Professional growth through ongoing product and support training
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: job-boards.greenhouse.io.
Learn how it works.