Skills
ERP support delivery
SLA management
Escalation and incident management
About the Role
Doppio Group is hiring a Delivery Manager for our Application Managed Services (AMS) organization. In this client-facing role, you’ll oversee delivery for a portfolio of ERP support accounts (starting with approximately 7–8 clients). You’ll be a key point of contact for customers, ensuring priorities stay aligned and service commitments are consistently met.
Responsibilities
- Manage end-to-end support delivery for ERP accounts within manufacturing and distribution environments
- Own escalation management and drive timely resolution of operational and technical issues
- Monitor and improve Service Level Agreement (SLA) performance across client engagements
- Coordinate ticket prioritization and ensure work moves forward with clear communication
- Partner with ERP consultants, developers, and project teams to keep delivery on track
- Influence shared consulting and technical resources across multiple client priorities
Requirements
- Experience managing application or ERP support delivery in a client-facing environment
- Strong escalation and incident/problem management skills
- Ability to track SLA performance and drive process improvements
- Excellent communication skills with both technical teams and customer stakeholders
- Comfort coordinating work across multiple engagements without direct people management
Benefits
- Opportunity to grow within a fast-expanding AMS organization
- Collaborate with ERP consultants, developers, and project teams across client engagements
- Remote work with direct impact on customer service outcomes
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: doppiogroup.freshteam.com.
Learn how it works.