Director of People Operations (PeopleOps) | Leadership Role | Hybrid

About the Role

Shield AI is seeking a Director of People Operations to lead and modernize our People Operations function as we scale. You’ll design technology-enabled, AI-informed processes that elevate the employee experience across the full employee lifecycle—from recruiting and onboarding to ongoing lifecycle operations. This role blends strategic transformation with hands-on operational leadership, partnering closely with HR, Payroll, Finance, IT, Legal, and business leaders.

Responsibilities

• Set and execute a unified People Operations vision, operating model, and multi-year roadmap covering interviewing, hiring, onboarding, and lifecycle operations.
• Own day-to-day People Operations execution to ensure consistent, high-quality service delivery.
• Build scalable workflows and processes that improve efficiency and employee experience.
• Partner cross-functionally to align People Operations priorities with business needs and operational realities.
• Lead team performance and continuous improvement to support a high-performing People organization.

Requirements

• Proven leadership experience in People Operations, HR operations, or related operational HR functions.
• Track record of building scalable processes and operating models for growth.
• Strong cross-functional collaboration skills with stakeholders including Payroll, Finance, IT, and Legal.
• Experience improving employee lifecycle programs such as recruiting coordination and onboarding operations.
• Comfort working in a fast-paced environment with both strategic and operational responsibilities.

Benefits

• Opportunity to shape and evolve People Operations at a growing organization.
• Work with a cross-functional team to build modern, technology-enabled HR processes.
• Lead initiatives that directly impact employee experience and operational scalability.