Skills
Multi-unit retail leadership
Sales performance management
Coaching and team development
About the Role
Insomnia Cookies is seeking a District Manager to lead performance across 9–10 city and campus-adjacent stores in our Eastern Burroughs NYC market. This role focuses on growing top-line sales, strengthening teams, and ensuring every store delivers an exceptional customer experience.
Responsibilities
- Drive top-line sales and operational performance across assigned locations
- Lead and support hiring, training, and retention efforts for store teams
- Coach managers on customer service standards and team development
- Build and execute strategic plans to improve results store-by-store
- Partner with leaders across the district to understand local markets, communities, and customer needs
Requirements
- Proven leadership experience managing multiple locations or teams
- Strong ability to coach leaders and develop high-performing, diverse teams
- Experience with sales growth strategies and performance management
- Customer-focused mindset with a track record of improving service standards
- Comfort working in a fast-paced, retail/food environment
Benefits
- Competitive base salary plus quarterly bonus compensation
- Enrollment in LTIP bonus plan
- Comprehensive benefits including medical, dental, vision, and pet insurance
- 401(k) with contribution match
- 3 weeks paid vacation, paid sick time off, and 2 personal wellness days
- Company laptop and commuter support
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