Skills
Public Safety Dispatch
Radio Communications
Emergency Call Triage
About the Role
Join the Division of Emergency Management (DEM) as an Emergency Services Dispatcher and help ensure timely, accurate support for both emergency and non-emergency requests. In this role, you’ll operate within a dynamic public safety environment while following established policies and confidentiality requirements.
Responsibilities
- Answer emergency and non-emergency calls for service and respond appropriately
- Dispatch emergency and non-emergency requests using established procedures
- Communicate clearly and professionally in English with callers and partner agencies
- Operate and coordinate radio, alarm, and surveillance systems used in the communications center
- Participate in after-action reviews, incident reviews, and other quality assurance activities
- Apply confidentiality policies when handling information shared with the public, media, or other parties
Requirements
- Experience as a Public Safety Dispatcher and/or experience operating police, fire, and security radio systems
- Knowledge of fire and security alarm operations and/or closed-circuit television (CCTV) systems
- Strong understanding of and ability to follow current policies and procedures
- High proficiency in English for effective communication during stressful situations
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