Skills
Public Safety Dispatch
Radio Communications
Emergency Call Handling
About the Role
Join the Division of Emergency Management (DEM) as an Emergency Services Dispatcher (OA). In this role, you’ll help ensure timely, accurate response to both emergency and non-emergency requests by coordinating communications across public safety systems.
Responsibilities
- Answer emergency and non-emergency calls for service and respond appropriately
- Dispatch services in accordance with established procedures and current policies
- Operate and coordinate radio communications for police, fire, and security operations
- Monitor and support related systems such as fire/security alarms and closed-circuit television (CCTV)
- Communicate clearly and effectively in English with callers and internal teams
- Participate in after-action reviews, incident reviews, and other quality assurance activities
- Maintain strict confidentiality when handling information shared with the public or media
Requirements
- Experience as a public safety dispatcher and/or experience operating police, fire, and security radio communications
- Familiarity with fire and security alarm operations and/or CCTV systems used in a communications center
- Strong understanding of policies and procedures governing call handling and dispatch
- Ability to apply confidentiality requirements related to information acquired at work
- High proficiency in English communication
Benefits
- Opportunity to support a mission-driven organization within emergency management
- Professional development through quality control and incident review processes
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