Skills
Customer service
Incentive application processing
Phone and online chat support
About the Role
Join a leading utility energy efficiency programs team as an Energy Efficiency Customer Care Agent. You’ll help commercial and residential program participants by handling inquiries, supporting incentive application processing, and ensuring a smooth experience across phone and online chat.
Responsibilities
- Review and process energy incentive applications to confirm eligibility
- Provide inbound and outbound customer support via phone and online chat
- Complete back-office processing tasks in support of utility clients and their customers
- Meet daily, weekly, and monthly performance metrics and quality standards
- Maintain accurate records and follow program and client procedures
Requirements
- Strong attention to detail and commitment to accuracy
- Comfort communicating professionally with program participants
- Ability to manage multiple tasks while meeting productivity and quality goals
- Reliable availability for one of the scheduled shifts
Shifts
- 8:30am EST to 5:30pm EST
- 9:00am EST to 6:00pm EST
- 10:00am EST to 7:00pm EST
Benefits
- Opportunity to support meaningful energy efficiency programs
- Collaborative team environment focused on service quality
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