Skills
Tier 3 IT Support
Hardware Troubleshooting
Network Troubleshooting
About the Role
We’re seeking a Service Desk Engineer III to deliver expert-level technical support for complex user issues. In this role, you’ll troubleshoot advanced hardware, software, and networking problems while ensuring customers receive fast, clear, and effective resolutions. You’ll also help mentor less-experienced team members to strengthen their ability to handle higher-level support independently.
Responsibilities
- Provide outstanding customer service and communicate clearly with both technical and non-technical users
- Follow established support processes and guidelines
- Troubleshoot and resolve tier 3 issues involving hardware, software applications, and network environments
- Log, diagnose, repair, and communicate updates to end users, clients, or internal teams
- Investigate, diagnose, and resolve advanced problems and complex technical requests
- Review client environments and recommend improvements to Sales Engineering and Sales teams
Requirements
- Experience providing tier 3 service desk or advanced IT support
- Strong troubleshooting skills across hardware, software, and networking
- Ability to diagnose issues and drive resolution while meeting support process expectations
- Comfort mentoring and supporting lower-level technical staff
- Clear communication skills for interacting with diverse technical and non-technical stakeholders
Benefits
- Opportunity to grow in a client-focused, advanced support environment
- Collaborative team culture with mentorship and knowledge sharing
- Work that directly improves customer productivity and IT investment value
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