Skills
Customer Service
Call Center Operations
Data Entry Accuracy
About the Role
Join a growing call center supporting inbound healthcare customer service for a company that has been operating for 30 years. In this role, you’ll field inbound calls, assist customers with questions related to prior authorization, and ensure accurate information is captured in our systems.
Responsibilities
- Handle inbound calls and complete limited follow-up calls as needed
- Answer questions related to prior authorization, general inquiries, and certain confidential information
- Provide high-quality customer service with strong attention to detail
- Accurately enter and update customer and case information
- Work across multiple systems to track information and support clear communication
- Maintain quality and accuracy standards on each interaction (call volume may vary by case complexity)
Requirements
- 1+ year of customer service experience in a call center or office setting
- Comfort working with multiple computer systems and data entry
- Strong accuracy, attention to detail, and customer-focused communication
Benefits
- $21/hour base pay
- Overtime pay at $31.50/hour
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