Skills
Long-term care advocacy
Complaint resolution
Community resource referrals
About the Role
The Long-Term Care (LTC) Ombudsman works with the State LTC Ombudsman program, ACLS Bureau, and MDHHS to support long-term care residents and strengthen access to services. You will provide assistance and advocacy to help resolve concerns, educate individuals on their rights, and connect people with the right community resources.
Responsibilities
- Support older adults and families by helping them understand, identify, locate, evaluate, and obtain long-term care services
- Assist with complaint resolution by identifying issues, clarifying concerns, and helping define next steps
- Provide education regarding residents’ rights and relevant facility or program rules
- Refer individuals to appropriate community resources and services
- Help prospective residents and families navigate placement and long-term care options
- Collaborate with state partners to advance long-term care support initiatives
Requirements
- Ability to communicate clearly and compassionately with residents, families, and facility staff
- Strong problem-solving skills to assess concerns and determine appropriate actions
- Comfort working with rules, policies, and referral resources
- Ability to maintain confidentiality and handle sensitive situations professionally
- Willingness to support a hybrid work schedule
Benefits
- Opportunity to make a direct impact on the wellbeing and rights of long-term care residents
- Collaborative work with state agencies and community partners
- Hybrid schedule based in Farmington Hills
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: paycomonline.net.
Learn how it works.