Skills
HIPAA compliance
Document scanning and indexing
Revenue cycle operations
About the Role
Join our Revenue Cycle team as an Operational Support Specialist, supporting timely account resolution by managing patient and insurance correspondence. You’ll handle document intake and distribution while maintaining accuracy, efficiency, and strict compliance with HIPAA and company policies.
Responsibilities
- Receive and process correspondence from multiple channels, including mail, email, fax, and bank lockbox transactions.
- Sort, organize, date-stamp, and route documents to the correct departments and team members.
- Scan, separate, index, and upload documents into document imaging, workflow, and patient accounting systems.
- Support accurate documentation to help reduce delays and minimize potential financial loss.
Requirements
- Experience in a healthcare revenue cycle, operations, or document processing role preferred.
- Strong attention to detail and ability to maintain accuracy in high-volume workflows.
- Familiarity with HIPAA and patient data privacy practices.
- Comfort using imaging and workflow systems (training may be provided).
Benefits
- Opportunity to support critical revenue cycle operations and patient account resolution.
- Work in a compliance-focused environment with clear policies and procedures.
- Collaborative team reporting to the Manager of Support Services.
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