Skills
Fraud analytics
Data analysis
Consumer lending risk
About the Role
Mission Lane is seeking a data-driven Principal Business Analyst to join our Customer Operations team. In this role, you’ll help protect customers and the business from financial crime by identifying fraud patterns, reducing losses, and improving the experience for cardholders.
Responsibilities
- Investigate suspicious activity and analyze trends to uncover patterns related to fraud and financial crime.
- Partner with cross-functional teams to improve fraud detection and mitigation strategies.
- Support the design and implementation of fraud-related reporting, analytics, and decisioning insights.
- Monitor performance metrics and recommend data-backed improvements to reduce fraud losses.
- Translate complex findings into clear recommendations for operational and technical stakeholders.
Requirements
- Proven experience in business analysis and fraud investigations within consumer credit, lending, or a related financial services environment.
- Strong familiarity with data analysis tools and techniques used to derive actionable insights.
- Ability to work with complex datasets and identify meaningful patterns and signals.
- Strong problem-solving skills and a track record of improving processes through analytics.
Benefits
- Opportunity to make a direct impact on customer safety and fraud prevention.
- Collaborative team environment focused on data, technology, and exceptional service.
- Remote work flexibility (location independent within the U.S.).
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