Skills
Professional Services Operations
Project Management
Process Improvement
About the Role
Fin is seeking a Professional Services Operations Manager to help ensure our customer delivery engine runs smoothly and scales with growth. You’ll partner with cross-functional teams to improve operational workflows, support successful implementations, and elevate the experience for modern support organizations.
Responsibilities
- Own day-to-day operational processes for professional services delivery, ensuring projects are staffed, scheduled, and executed effectively
- Identify bottlenecks and implement improvements across onboarding, integrations, documentation, and handoffs
- Coordinate with engineering, customer success, and support teams to streamline end-to-end issue resolution
- Track key delivery metrics and use data to drive continuous enhancements to quality, speed, and customer outcomes
- Support scalable playbooks and standard operating procedures for repeatable deployments
Requirements
- Experience leading operations or program management within professional services, customer delivery, or a SaaS environment
- Strong process and project management skills with the ability to manage multiple priorities
- Comfort partnering with technical and customer-facing teams to drive operational clarity
- Proficiency with reporting and metrics to measure performance and inform decisions
- Excellent communication skills and a customer-first mindset
Benefits
- Opportunity to work on an AI Customer Agent platform used by thousands of global businesses
- Collaborative, high-ownership culture with a focus on speed and intensity
- Health and wellness benefits and professional growth opportunities (details to be shared during the process)
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