Skills
Quality Assurance (QA)
Technical Support
Troubleshooting
About the Role
Join our global team as a QA & Technical Support Analyst, combining quality assurance with hands-on product support. You’ll help ensure our products meet quality standards while delivering a smooth onboarding and support experience for clients.
This role is ideal if you enjoy investigating issues, collaborating across teams, and learning quickly in a fast-paced international environment. With strong performance, there may be opportunities to grow into QA Automation, Support Engineering Lead, Solution Architect, or other technical and product-focused paths.
Responsibilities
- Perform testing across Esprow products to validate functionality and quality
- Support clients during onboarding and throughout production usage
- Triage, investigate, and help resolve complex technical issues
- Collaborate with development, product, and customer-facing teams to drive timely resolutions
- Contribute to improving support workflows and quality processes based on recurring issues
Requirements
- Strong attention to detail with a methodical approach to troubleshooting
- Comfort working with technical products and translating findings into clear next steps
- Ability to collaborate effectively with cross-functional teams (engineering, product, and support)
- Experience with QA and/or technical support workflows (testing, issue tracking, validation)
- Strong communication skills for working with clients and internal stakeholders
Benefits
- Opportunity to build a broad technical skill set across QA and product support
- Professional growth supported through internal mobility
- International, fast-paced work environment with cross-team collaboration
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: esprow.freshteam.com.
Learn how it works.