Senior Technical Support Engineer (Remote)

About the Role

Cribl is building telemetry infrastructure for the AI era, helping enterprises manage and analyze telemetry for both humans and agents. As a Senior Technical Support Engineer, you’ll partner with IT and Security teams to ensure customers get maximum value from our platform.

Responsibilities

• Provide enterprise-level technical support to customers using strong troubleshooting and diagnostic skills
• Investigate issues end-to-end, reproduce problems, and drive resolution with clear communication
• Collaborate with engineering and product teams to escalate bugs and improve customer outcomes
• Maintain accurate case documentation and share learnings to improve support effectiveness
• Support customers with guidance on configuration, integrations, and best practices

Requirements

• Experience in technical support, solutions engineering, or a similar customer-facing engineering role
• Strong debugging skills across software systems and telemetry-related concepts
• Comfort working with logs, data pipelines, and troubleshooting workflows
• Excellent written and verbal communication skills for enterprise stakeholders
• Ability to manage multiple cases while maintaining quality and responsiveness

Benefits

• Remote-first environment with a collaborative, people-focused culture
• Opportunity to work in a fast-growing company shaping a major market
• Chance to learn quickly and grow your technical depth alongside experienced teams