Senior Design Program Manager (Design Operations) - Hybrid

About the Role

Microsoft’s Copilots, Agents, and Platform (CAP) Experience Studio is building AI-powered experiences for enterprise customers. We’re seeking a Senior Design Program Manager to strengthen our design operations by improving cross-team communication, enabling AI adoption for designers, and developing repeatable processes that help teams work with clarity and speed.

In this role, you’ll act as a connector across the Studio—helping teams align on priorities, establish operational rigor, and deliver high-impact design at scale.

Responsibilities

• Lead design program planning and drive execution across the design and development lifecycle.
• Partner with designers, researchers, content writers, product managers, and engineers to keep work aligned and moving forward.
• Build and refine design operations systems, practices, and governance to improve consistency and outcomes.
• Develop and roll out AI enablement approaches that help designers apply AI effectively in their workflows.
• Establish scalable processes and documentation that reduce friction and improve team confidence.
• Coordinate cross-studio communications to ensure shared understanding of goals, timelines, and dependencies.

Requirements

• Experience leading programs or operations in a design, product, or user experience environment.
• Strong cross-functional collaboration skills with the ability to influence without formal authority.
• Proven ability to create and scale processes, operating rhythms, and program plans.
• Comfort working with AI-enabled tools and helping teams adopt new ways of working.
• Excellent communication skills, with a clear, organized approach to driving alignment.

Benefits

• Opportunity to contribute to AI-powered enterprise experiences with significant impact.
• Collaborative, cross-functional team environment across design, research, content, and engineering.
• Career growth through working on scalable design operations and program leadership.