Service Desk Analyst I (Entry-Level) | Client Support | Onsite

About the Role

RedHelm is looking for a Service Desk Analyst I to be a primary point of contact for client technical support. In this role, you’ll provide reliable, professional help to users while supporting day-to-day IT service delivery.

Responsibilities

• Serve as the first point of contact for client support requests
• Provide customer-focused troubleshooting and issue resolution
• Log, track, and manage support tickets through to completion
• Coordinate with internal teams to escalate issues when needed
• Communicate clearly with clients throughout the support process

Requirements

• Entry-level experience in IT support or service desk environments
• Strong customer service and communication skills
• Basic understanding of troubleshooting and ticketing workflows
• Ability to learn quickly in a security-focused technology environment

Benefits

• Opportunity to work at the intersection of cybersecurity and IT services
• Supportive team culture focused on accountability and collaboration
• Growth potential through hands-on exposure to real client needs