Skills
Customer Success
Account Management
Customer Adoption
About the Role
Motive helps teams that run physical operations improve safety, productivity, and profitability. We bring together tools that give visibility and control over drivers, vehicles, equipment, and fleet spend—so customers can reduce manual work through automation and AI-powered insights.
As a Strategic Accounts Customer Success Manager (IC), you’ll partner with key customers to drive long-term value, strengthen retention, and ensure successful adoption of the Motive platform.
Responsibilities
- Manage relationships with strategic accounts to support ongoing success and measurable outcomes
- Own customer health, adoption, and renewal readiness for your portfolio
- Collaborate with internal teams to address customer needs and remove adoption barriers
- Plan and execute success activities that align customer goals with platform capabilities
- Identify expansion opportunities based on usage, outcomes, and stakeholder priorities
Requirements
- Experience in customer success, account management, or a similar client-facing role
- Strong communication skills and the ability to influence across stakeholders
- Comfort working with data to track adoption, engagement, and customer health
- Ability to manage multiple accounts and priorities in a fast-paced environment
Benefits
- Opportunity to work with a platform used by nearly 100,000 customers across many industries
- Remote work flexibility for qualified candidates
- Support for professional growth within a customer-focused organization
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