Skills
Customer service
Sales and retail transactions
Front desk operations
About the Role
JETSET Pilates is looking for a Studio Lead to help create a welcoming experience for every client. In this role, you’ll support instructors and ensure outstanding service across the front desk, by phone, and through email—helping clients feel supported from their first interaction to every visit.
Responsibilities
- Answer phones, respond to client questions, and reply to emails in a timely, professional manner
- Process sales and retail transactions while following JETSET Pilates Standards of Service
- Maintain a clean, organized front desk and lobby area to support a positive studio experience
- Support instructors with opening and closing duties as needed
- Stay current on studio policies and pricing options to provide accurate information to new and existing clients
- Build rapport with clients and team members to maintain a friendly, welcoming environment
- Perform additional duties as assigned
Requirements
- Strong customer service skills with a friendly, service-first attitude
- Comfort with phone and email communication in a fast-paced studio setting
- Experience handling retail transactions accurately (or willingness to learn quickly)
- Ability to stay organized and support daily studio readiness
- Reliable team mindset and willingness to assist wherever needed
Benefits
- Opportunity to be part of a client-focused, community-driven studio
- Training and support to help you succeed in studio operations and client service
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: jobs.lever.co.
Learn how it works.