Skills
Patient communication
Medical scheduling
Confidentiality (HIPAA)
About the Role
Join our psychiatric clinic team as a virtual Medical Administrative Assistant. You’ll be the friendly, organized point of contact for patients—helping with calls, emails, and scheduling while ensuring every interaction protects patient privacy.
Responsibilities
- Answer incoming phone calls using the clinic’s approved greeting
- Return voicemails promptly and respond to patient emails and administrative questions
- Assist patients with general inquiries about services, appointments, and office procedures
- Provide excellent customer service while maintaining strict patient confidentiality
- Escalate urgent patient concerns to the provider right away
- Schedule new psychiatric evaluations and follow-up appointments
- Manage appointment cancellations, rescheduling, and confirmations
- Send appointment reminders and support provider calendar coordination
Requirements
- Strong communication skills for phone and email
- Experience in a medical or administrative support role (preferred)
- Comfort using scheduling and communication tools
- Ability to handle sensitive information with professionalism and confidentiality
- Detail-oriented with reliable time management
Benefits
- Work from home with a supportive clinical team
- Opportunity to support patient care through administrative excellence
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