Skills
Project coordination
Enterprise application support
Stakeholder management
About the Role
The Department of Social Services (DSS) supports New Yorkers through critical programs that address poverty and homelessness. Within DSS, Information Technology Services (ITS) builds and enhances the technology infrastructure and applications used by the Human Resources Administration (HRA) and the Department of Homeless Services (DHS). We are seeking a Welfare Management System (WMS) Project Specialist to help drive successful delivery and ongoing support of WMS-related initiatives.
Responsibilities
- Support project planning, coordination, and execution for Welfare Management System (WMS) initiatives
- Coordinate with business, technical, and operations stakeholders to ensure requirements are understood and met
- Track project progress, risks, dependencies, and deliverables to support timely outcomes
- Assist with testing support, issue tracking, and release readiness activities
- Contribute to documentation and status reporting for project workstreams
Requirements
- Experience supporting enterprise application or case management system projects
- Strong understanding of project coordination practices and stakeholder management
- Ability to analyze needs, translate requirements, and support testing/implementation activities
- Excellent communication skills with the ability to work across teams
Benefits
- Opportunity to support mission-critical services for communities across New York City
- Collaborative environment focused on technology and public impact
- Chance to contribute to long-term system improvements and operational readiness
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