Account Manager (North America SMB) | Remote

About the Role

Join our team as an Account Manager for North America SMB customers. You’ll manage and grow relationships with small and mid-sized business accounts across the region, with a focus on renewals, expansion, and delivering a consistently great customer experience. This is a remote role for candidates located near a major airport.

Responsibilities

• Act as the primary point of contact for assigned SMB customers, ensuring timely communication and high satisfaction.
• Run regular check-ins to understand customer needs, usage, and satisfaction levels.
• Drive renewals by proactively identifying risks and coordinating solutions with internal teams.
• Spot and pursue growth opportunities through consultative conversations and value-based recommendations.
• Collaborate with sales and other internal partners to support customer outcomes and measurable results.
• Manage multiple accounts efficiently while maintaining accurate, up-to-date account information.

Requirements

• Proven experience in account management, customer success, or sales roles supporting SMB customers.
• Strong communication skills with a consultative, customer-first approach.
• Ability to prioritize and manage multiple accounts simultaneously.
• Comfort partnering cross-functionally to resolve customer needs and drive renewals.
• Motivated, organized, and focused on measurable value for customers.

Benefits

• Remote work with regional coverage across North America.
• Opportunity to grow existing accounts through renewals and expansion.
• Support and collaboration with internal teams to help customers succeed.