Client Relations Specialist (Energy Advisory) | Onsite in Burlington, MA

About the Role

Mantis helps organizations improve building performance by connecting energy, facility operations, and sustainability. As a Client Relations Specialist for our Energy Advisory team, you’ll be a key point of contact for clients and help ensure their energy and facility goals move forward smoothly.

Responsibilities

• Build and maintain strong relationships with clients throughout the advisory engagement lifecycle
• Coordinate communication between clients and internal teams supporting energy efficiency and building optimization initiatives
• Support discovery and scoping activities by gathering relevant facility and energy information
• Help track project progress, timelines, and deliverables to keep work on schedule
• Assist with presentations and documentation related to advisory findings and recommendations
• Identify opportunities to improve client experience and strengthen long-term partnerships

Requirements

• Experience in client-facing roles such as customer success, account support, or client relations
• Strong communication skills with the ability to explain technical topics in clear terms
• Comfort coordinating across multiple stakeholders and managing competing priorities
• Basic understanding of building systems and energy concepts (HVAC, controls, or energy efficiency) is a plus
• Proficiency with common productivity tools (e.g., email, spreadsheets, and document management)

Benefits

• Work with a team focused on measurable building performance outcomes
• Opportunity to support projects across energy advisory, controls, and facility optimization
• Collaborative environment partnering with cross-functional teams