Skills
Customer onboarding
Customer support
Training and documentation
About the Role
As a Customer Support & Onboarding Specialist, you’ll help new and existing customers successfully implement and adopt our platform. You’ll provide ongoing support, deliver training, and ensure each client has a smooth, positive experience that drives retention and effective product usage.
Responsibilities
- Guide customers through the onboarding process
- Run platform training sessions and enable users to get started confidently
- Support adoption of key features and workflows
- Respond to user questions and troubleshoot support requests
- Identify issues and escalate technical cases when needed
- Monitor platform usage and proactively reach out to users
- Create and maintain documentation, FAQs, and training materials
- Collect customer feedback and share improvement opportunities
- Maintain accurate records of customer interactions and support activity
Requirements
- Fluency in Spanish (role includes ES language support)
- Experience in customer support, onboarding, or customer success (preferred)
- Strong communication and training skills
- Ability to troubleshoot and work with technical teams for escalations
- Comfort using documentation and knowledge base tools
Benefits
- Remote work flexibility
- Opportunity to improve the customer experience and product adoption
- Collaborative team environment
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