Customer Operations & Writing Specialist (Remote)

About the Role

Clerky is looking for a Customer Operations & Writing Specialist who serves as the company voice for startup founders, investors, and attorneys. In this remote role, you’ll help customers complete time-sensitive legal paperwork by delivering clear, empathetic, and highly precise written support.

Responsibilities

• Write thoughtful, empathetic email responses to customer questions using Help Scout
• Create and maintain help center articles, and propose new topics based on recurring customer needs
• Partner with engineering to troubleshoot software issues customers encounter
• Use Clerky’s product to help develop and manage improved ways for customers to complete legal paperwork
• Support the product team by testing new features and bug fixes and sharing customer feedback
• Identify trends in customer issues and escalate insights to the right teammates

Requirements

• A genuine passion for helping people
• High emotional intelligence and strong customer empathy
• Logical, analytical thinking and the ability to work through nuanced questions
• Exceptional written English with the ability to communicate precisely and succinctly
• Strong attention to detail and comfort with iterative feedback
• Ability to work remotely and independently
• Technologically savvy—comfortable learning new tools quickly
• Motivation to continuously improve and maintain high standards

Benefits

• 100% remote work with flexible scheduling and reasonable hours
• Top-of-market compensation and benefits
• Ongoing learning support with a budget for books, courses, and tools
• The opportunity to help customers during important moments while working with a collaborative team