Skills
Customer support
Customer communication
Problem solving
About the Role
Scout Motors is bringing back a legendary American brand with an electric future—built on exploration, caretaking, and hard work. As a Customer Solutions Guide, you’ll help customers get the information and guidance they need, with a focus on respect for people, community, and the Scout legacy.
Responsibilities
- Support customers by answering questions and providing clear, accurate guidance
- Help customers navigate available powertrain options, including all-electric and range extender solutions
- Coordinate with internal teams to resolve issues and improve the customer experience
- Maintain a customer-first mindset across every interaction, from pre-purchase questions to ongoing support
Requirements
- Strong communication skills with the ability to explain complex information simply
- Customer service experience or a proven track record of helping people effectively
- Comfort working in a fast-moving environment and collaborating across teams
- Commitment to professionalism, empathy, and problem-solving
Benefits
- Opportunity to join a mission-driven brand with a strong community focus
- Work for a company shaping the future of rugged, electrified vehicles
- Supportive culture centered on respect, hard work, and customer care
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