Skills
Customer Success
Account Management
CRM (Salesforce or HubSpot)
About the Role
INNERGY is hiring a Customer Success Manager to help Microvellum and INNERGY Engineering customers realize the full value of their software investment. You’ll act as a trusted advisor, strengthening relationships and driving adoption to support long-term outcomes, renewals, and growth.
Responsibilities
- Own post-implementation relationships for a portfolio of Microvellum and INNERGY Engineering customers
- Build trusted partnerships with executive sponsors, administrators, engineers, and end users
- Drive adoption through success planning, business reviews, training recommendations, and proactive engagement
- Track customer health, identify risks, and create action plans to improve retention and outcomes
- Coordinate with Technical Support and Professional Services to resolve issues and advocate for customer needs
- Spot expansion opportunities including additional training, consulting, products, and services
- Partner with Sales on renewals and growth while ensuring a seamless customer experience
- Capture customer feedback and collaborate with Product to influence future enhancements
- Maintain accurate account plans, customer health metrics, and activity in CRM
- Champion the voice of the customer across the organization
Requirements
- 3+ years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles
- Experience managing a portfolio of B2B customers
- Strong consultative communication and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Proven problem-solving and project coordination abilities
- Experience with CRM tools such as HubSpot, Salesforce, or similar platforms
- Bachelor’s degree or equivalent experience preferred
Preferred Qualifications
- Background in woodworking, millwork, cabinetry, manufacturing, CAD/CAM, ERP, engineering software, or construction technology
- Familiarity with Microvellum, INNERGY Engineering, or comparable manufacturing and engineering solutions
- Experience running executive business reviews and customer success planning
- Experience partnering with implementation or technical teams
Benefits
- Opportunity to make visible impact in a fast-growing, globally distributed software company
- Collaborative culture focused on ownership, creativity, and customer outcomes
- Support for an inclusive and accessible work environment
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