Customer Support Manager (Hybrid) - AI Customer Agent Company

About the Role

Fin is building an AI Customer Agent that helps businesses deliver exceptional, always-on support across every stage of the customer journey. As a Customer Support Manager, you’ll lead a team that ensures customers receive fast, accurate, and high-quality resolutions—powered by advanced AI capabilities and integrated support tooling.

Responsibilities

• Manage daily customer support operations and drive consistent service quality across channels
• Oversee issue resolution workflows for complex, end-to-end customer requests
• Coach and support team members to improve performance, customer satisfaction, and response time
• Partner with internal teams to improve support processes and escalation paths
• Help ensure smooth integration of AI support with tools such as Intercom help desk workflows

Requirements

• Proven experience in customer support leadership or service management
• Strong understanding of customer issue triage, escalation, and resolution processes
• Excellent communication and the ability to drive measurable improvements
• Comfort working in technology-enabled environments (AI or help desk integrations a plus)

Benefits

• Opportunity to work on cutting-edge AI customer support technology
• Be part of a fast-growing, global company supporting nearly 30,000 businesses
• Supportive team culture built around speed, intensity, and core values