Customer Support Specialist (Arabic) | Remote

About the Role

Join our team as a Remote Customer Support (Arabic) Specialist. You’ll help Arabic-speaking customers by responding to questions, resolving issues, and ensuring every interaction is clear, timely, and professional.

Responsibilities

• Answer customer inquiries via email, chat, or phone in Arabic (and English when needed)
• Provide accurate details about products, services, and support processes
• Troubleshoot common problems and guide customers through solutions
• Escalate complex or sensitive cases to the right internal teams
• Log and manage customer interactions in a CRM or support system
• Follow up on open cases to support timely resolution
• Maintain high service standards and handle complaints with empathy
• Collaborate with internal teams and participate in training and updates

Requirements

• Fluency in Arabic (written and spoken) with solid English skills
• Strong communication, interpersonal, and customer service skills
• Empathetic, patient, and customer-focused mindset
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer skills and comfort with digital tools
• Strong problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with an updated operating system
• Quiet, professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

Benefits

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment