Skills
Enterprise customer success
Customer adoption
Renewals and expansion
About the Role
Fin is seeking a Principal Customer Success Manager to lead enterprise customer outcomes and help organizations deliver exceptional, always-on support powered by AI. You’ll partner with customers across the full journey—service, sales, and ecommerce—to ensure successful adoption and measurable results.
Responsibilities
- Own end-to-end customer success for enterprise accounts, guiding strategy, adoption, and renewals
- Drive proactive health checks, success plans, and executive-level business reviews
- Coordinate cross-functional teams to ensure smooth onboarding, integrations, and ongoing optimization
- Identify expansion opportunities and help customers realize value across channels
- Advocate for customer needs and feedback to improve product and support experiences
Requirements
- Proven experience in enterprise customer success, account management, or customer-facing leadership
- Strong ability to translate customer goals into measurable success plans and outcomes
- Comfort working with technical teams and supporting integrations or platform adoption
- Excellent communication skills with the ability to influence stakeholders at multiple levels
- Track record of driving renewals, retention, and expansion in complex environments
Benefits
- Opportunity to work with a fast-growing AI software company focused on customer experience
- Collaborative team culture built around speed, intensity, and shared values
- Role supporting modern support teams with innovative AI capabilities
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