RPS Service Engineer (On-Site) - Field Service Support, Travel up to 20%

About the Role

We’re seeking an On-Site Service Engineer to install, repair, upgrade, and service 3D printers and related equipment for our internal print shop, Rapid Production Solutions. Reporting to the Field Service team, you’ll provide a high level of customer service to internal stakeholders by quickly diagnosing issues, identifying root causes, and restoring production with minimal downtime.

This role is primarily based at our Lakeview site in Fremont, with occasional travel (up to 20%) to support other locations and field needs.

Responsibilities

• Install, repair, and perform upgrades on 3D printing systems and supporting equipment
• Troubleshoot printer and subsystem issues to reduce downtime and restore production
• Identify root causes and implement effective corrective actions
• Support internal print shop operations with a service-first mindset
• Participate in on-call rotations in partnership with the Field Service team
• Build competency across multiple printer subsystems over the first months

Requirements

• Ability to work on-site and support equipment directly at the internal print shop
• Willingness to travel up to 20% as needed
• Demonstrated or developing competency across at least two printer subsystems within the first two months
• Ability to complete Level 2 (or higher) tasks as required during the first year

Benefits

• Opportunity to maximize printer utilization and production availability
• Structured onboarding with near-term deliverables for early success
• Hands-on work with advanced 3D printing equipment in a fast-paced internal environment