Skills
Customer Success Enablement
Training & Playbook Development
SaaS Onboarding
About the Role
Fin is seeking a Senior Customer Success Enablement Manager to help scale how customer teams onboard, adopt, and get results from our AI Customer Agent platform. You’ll partner with Customer Success leaders and cross-functional stakeholders to build enablement programs that improve time-to-value and customer outcomes.
Responsibilities
- Design and deliver enablement initiatives for Customer Success, Support, and related teams
- Develop training materials, playbooks, and onboarding resources to support consistent customer delivery
- Collaborate with product and operations teams to translate customer needs into practical enablement
- Create and maintain enablement content across the customer journey (service, sales, and ecommerce)
- Use feedback and performance data to continuously refine enablement programs
- Support adoption of integrated workflows, including help desk experiences when applicable
Requirements
- Experience in customer success enablement, customer training, or enablement program management
- Strong ability to create clear, actionable playbooks and learning materials
- Comfort working cross-functionally with product, operations, and customer-facing teams
- Excellent communication skills and a structured approach to program execution
- Experience supporting SaaS or AI-enabled customer support workflows is a plus
Benefits
- Opportunity to work with an AI platform used by thousands of global businesses
- Collaborative, fast-moving environment focused on customer experience
- Chance to shape enablement strategy that directly impacts customer outcomes
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: job-boards.greenhouse.io.
Learn how it works.