Senior Customer Success Manager (TS/SCI Required) | Remote/Hybrid

About the Role

Everfox (formerly Forcepoint Federal) is seeking a Senior Customer Success Manager to help ensure customers achieve lasting value from our defense-grade cybersecurity solutions. You’ll partner closely with stakeholders to support mission-critical deployments, drive adoption, and strengthen long-term customer outcomes.

Responsibilities

• Own the customer success strategy for assigned accounts, ensuring measurable adoption and sustained usage
• Serve as a trusted advisor to customers, aligning product capabilities to mission needs
• Coordinate onboarding, health checks, and ongoing engagement to reduce risk and improve retention
• Identify opportunities for expansion and improvement based on customer feedback and usage insights
• Collaborate with internal teams to address issues, manage priorities, and escalate when necessary
• Maintain clear communication with customers on goals, timelines, and success metrics

Requirements

• Active TS/SCI clearance (required)
• Proven experience in customer success, account management, or customer-facing roles
• Strong ability to build relationships and influence outcomes with technical and non-technical stakeholders
• Experience supporting enterprise software or cybersecurity solutions is preferred
• Excellent communication skills and a proactive, customer-first mindset

Benefits

• Work on cybersecurity technology supporting critical government and enterprise missions
• Collaborate with a mission-driven, defense-focused organization
• Competitive compensation and comprehensive benefits package (details provided during hiring)