Skills
Service Desk Support
Ticketing Systems
Troubleshooting (Hardware, Software, OS)
About the Role
Join our IT team as a Service Desk Analyst, providing first-level technical support to internal end users in a fast-paced environment. You’ll troubleshoot everyday technology issues, manage incoming requests through tickets and phone support, and help ensure users get timely, accurate resolutions.
Responsibilities
- Deliver first-level support to internal users via phone, email, and the ticketing system.
- Diagnose and troubleshoot issues involving hardware, software, operating systems, and user access.
- Monitor, prioritize, and manage support tickets to meet established service levels.
- Record problems, actions taken, and outcomes clearly in the ticketing platform.
- Escalate more complex incidents to the appropriate IT teams to drive resolution.
Requirements
- Experience providing help desk or service desk support in an IT environment.
- Strong troubleshooting skills across common hardware, software, and OS issues.
- Ability to manage multiple tickets and prioritize work effectively.
- Comfort documenting details and maintaining accurate ticket notes.
- Excellent customer service and communication skills for phone and ticket-based support.
Benefits
- Opportunity to work closely with service desk leadership and broader IT support teams.
- Supportive team environment focused on timely user issue resolution.
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