Skills
Customer Support
Ticket Management
Front-End Troubleshooting
About the Role
Join our team as a Support Analyst focused on front-end issues. You’ll work closely with customers and internal teams to troubleshoot incidents, follow up on tickets, and help improve the e-commerce experience. After the first 3 months, the role moves to a hybrid work model.
Responsibilities
- Handle customer requests that involve both communication and technical problem-solving
- Monitor and manage support tickets, ensuring proper tracking and timely updates
- Collaborate with technical teams to resolve front-end related issues
- Contribute to continuous improvements in support processes and customer experience
- Support real e-commerce operations by assisting with digital platform workflows
Requirements
- Comfort working with customers and technical demands at the same time
- Strong organization and attention to process (ticket follow-up and documentation)
- Interest in learning about e-commerce and digital platforms
- Clear communication skills and a collaborative mindset
Benefits
- Up to 2.5 additional annual salary payments through PPR
- Structured professional growth and ongoing training
- Human-centered management with goals and clarity
- Collaborative environment with technical support and constant knowledge exchange
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